Privacy policy
Last Updated: October 23, 2026
1. Introduction
VELNORAM respects the privacy of visitors and customers. This Privacy Notice explains how personal information may be collected, used, disclosed, retained, and protected when you visit https://velnoram.com/, contact our team, or purchase products through our online store.
VELNORAM is owned and operated by Shenzhen Yijiu Technology Co., Ltd. For the purposes of this notice, “VELNORAM,” “we,” “us,” and “our” refer to the brand and the company responsible for operating this website, subject to applicable law.
Privacy Contact: service@velnoram.com
Business Address: Room 602, No. 7, Fifth Alley, Guangyayuan, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
2.1 Contact and Identity Information
This may include your name, email address, telephone number, billing address, shipping address, and other details you provide when placing an order or contacting customer support.
2.2 Order and Transaction Information
We may process order numbers, purchased products, transaction amounts, order history, delivery details, refund requests, and information needed to administer purchases.
Payments are processed through the payment methods available at checkout. Payment card information may be handled directly by the relevant payment provider. We do not intentionally request complete payment card credentials through ordinary customer support emails.
2.3 Device and Browsing Information
When you visit our website, technical information may be collected, including your IP address, browser type, device characteristics, operating system, pages viewed, referral information, and interactions with website features.
2.4 Communications and Customer Support
If you contact us, we may retain the content of your message, attachments you voluntarily provide, order references, and our correspondence with you to investigate and resolve your inquiry.
2.5 Preferences and Marketing Information
Where applicable, we may record your communication preferences, newsletter subscription status, cookie choices, and interactions with promotional communications.
3. How We Use Personal Information
We may use personal information for the following purposes:
-
To accept, confirm, process, and administer orders.
-
To arrange shipment, delivery, returns, exchanges, and refunds.
-
To answer customer questions and resolve complaints.
-
To communicate order status, service notices, and important policy changes.
-
To detect suspicious transactions, prevent fraud, and protect website security.
-
To maintain website functionality, diagnose technical issues, and improve usability.
-
To measure marketing performance or provide relevant advertising where permitted and appropriately consented to.
-
To comply with applicable legal obligations and respond to valid legal requests.
-
To establish, exercise, or defend legal claims.
We will not use personal information for purposes that are incompatible with the purposes described in this notice unless permitted by law or otherwise properly disclosed.
4. Legal Grounds for Processing
Where applicable privacy law requires a legal basis, we may rely on one or more of the following:
-
Contractual necessity: Processing required to complete a purchase or provide requested customer support.
-
Legal obligations: Processing required for tax, accounting, consumer protection, or other applicable legal requirements.
-
Legitimate interests: Processing for security, fraud prevention, service improvement, and the administration of our business, where those interests do not override applicable individual rights.
-
Consent: Processing for optional marketing, certain cookies, or other activities when consent is legally required.
You may withdraw consent where applicable. Withdrawal does not affect processing lawfully carried out before the withdrawal.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for:
-
Essential functions: Cart management, checkout, security, and other core website operations.
-
Preferences: Remembering selected settings and choices.
-
Analytics: Understanding website visits, navigation, and performance.
-
Advertising: Measuring campaigns, limiting repetitive advertising, or personalizing promotions where permitted.
The technologies actually used depend on our Shopify configuration and any installed applications or integrations.
Where required, non-essential cookies and tracking technologies should remain disabled until valid consent is obtained. You may use the cookie banner or privacy preference controls available on the website to accept, reject, or adjust optional technologies. You may also control certain cookies through your browser settings, although blocking essential cookies can affect website functionality.
6. When We Share Information
We do not disclose personal information indiscriminately. We may share relevant information with the following categories of recipients when reasonably necessary:
6.1 E-commerce Platform
Our store operates through Shopify. Shopify may process information necessary to provide hosting, checkout, store management, security, and related services.
6.2 Payment Providers
Payment service providers receive information required to authorize, process, verify, or refund transactions under their applicable terms and privacy notices.
6.3 Shipping and Fulfillment Providers
Carriers, fulfillment partners, and other delivery providers may receive names, addresses, contact details, and shipment information needed to fulfill orders.
6.4 Technical, Analytics, and Marketing Providers
Where configured, website applications, analytics providers, security services, and advertising partners may process relevant information to provide their services. Optional advertising and analytics technologies are subject to applicable consent and opt-out requirements.
6.5 Professional Advisers and Authorities
We may disclose information to legal advisers, auditors, insurers, regulators, law enforcement, or other authorities when necessary to comply with legal obligations, protect rights, investigate suspected fraud, or resolve legal disputes.
6.6 Business Transactions
If our business undergoes a merger, restructuring, asset transfer, or similar transaction, relevant information may be transferred subject to applicable confidentiality and data protection requirements.
We do not authorize service providers to use personal information for unrelated purposes beyond what is permitted by law and the applicable service arrangement.
7. International Data Transfers
Our business is based in China, and certain service providers may operate or process information in other countries. As a result, personal information may be transferred across borders.
Where required, we will implement appropriate safeguards and comply with applicable requirements governing international data transfers.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this notice, including order administration, customer support, accounting, dispute resolution, security, and legal compliance.
Retention periods vary according to the nature of the information and the applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely restrict its use, subject to lawful retention obligations.
9. Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
-
Request access to personal information we hold about you.
-
Request correction of inaccurate or incomplete information.
-
Request deletion of eligible personal information.
-
Request restriction of certain processing.
-
Object to certain processing activities.
-
Receive a portable copy of eligible information.
-
Withdraw consent where processing is based on consent.
-
Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
-
Appeal certain privacy decisions or lodge a complaint with a relevant supervisory authority.
To exercise a right, contact service@velnoram.com and describe your request. We may request reasonable information to verify your identity and protect your account.
Some requests may be limited by legal obligations, security requirements, transaction records, or other lawful exceptions. We will explain any applicable limitations where required.
11. Marketing Communications
If you subscribe to marketing communications, we may send promotional emails where permitted by law. You can unsubscribe through the link in a marketing email or contact us to update your preferences.
Transactional messages, such as order confirmations and shipping notices, may still be sent when necessary to administer your purchase.
12. Children's Privacy
Our website is intended for a general shopping audience and is not designed to knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information in circumstances where collection was not permitted, contact us so we can review the request and take appropriate action.
13. Third-Party Websites
Our website may contain links to external websites or services. Those third parties maintain their own privacy practices. We are not responsible for their independent policies or activities.
Please review the relevant third-party privacy notice before providing information directly to another service.
14. Changes to This Notice
We may update this Privacy Notice to reflect changes in our operations, technologies, services, or legal obligations. The revised version will be published on this page with an updated date where appropriate.
15. Contact Information
For privacy questions, requests, or complaints, contact:
Shenzhen Yijiu Technology Co., Ltd.
Operating the VELNORAM website.
Email: service@velnoram.com
Phone: +86 187 7453 7790
Business Address: Room 602, No. 7, Fifth Alley, Guangyayuan, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Website: https://velnoram.com/