Return Policy
Last Updated: October 23, 2026
This Return Policy explains how returns and refunds are handled for purchases made through VELNORAM at https://velnoram.com/.
VELNORAM is owned and operated by Shenzhen Yijiu Technology Co., Ltd.
For assistance, contact service@velnoram.com.
1. Return Window
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions below and any mandatory consumer rights that apply to your purchase.
Please contact us within the return window to request authorization. Do not send an item back before receiving instructions from our customer support team.
2. Conditions for Change-of-Mind Returns
For a change-of-mind return, the product should:
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Be unused and in its original condition.
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Be unassembled where reasonably possible.
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Include the original components, accessories, instructions, and packaging where available.
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Include proof of purchase or a valid order number.
Because VELNORAM sells furniture, please take reasonable care when inspecting an item. Avoid unnecessary assembly, outdoor use, modification, or disposal of packaging if you may wish to return it.
If an item has been assembled or its original packaging is unavailable, contact us to discuss eligibility. These circumstances do not remove any rights you may have under applicable law.
3. Products That May Require Special Review
Products that have been materially used, damaged after delivery through customer handling, modified, or returned with missing components may not qualify for a change-of-mind refund to the extent permitted by law.
Any product-specific return restriction must be disclosed clearly before purchase where required. We will not rely on a general exclusion to avoid our obligations regarding defective, incorrect, or legally non-conforming products.
4. How to Request a Return
To begin a return, email service@velnoram.com with:
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Your order number.
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The product you wish to return.
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The reason for the request.
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Photographs or videos where they help explain the product's condition or the issue.
Our support team will review the request and, if approved, provide return instructions and the appropriate destination.
Please do not send a return to the business registration address unless we explicitly instruct you to do so.
5. Return Shipping Costs
Change-of-Mind Returns
For eligible returns due to a change of preference, the customer is generally responsible for reasonable return shipping costs, unless we state otherwise or applicable law requires a different arrangement.
Because furniture can be bulky, please contact us before arranging shipment so that the return method and destination can be confirmed.
Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incorrect, or materially different from its description, contact us with your order details and supporting evidence.
After reviewing the circumstances, we will provide an appropriate remedy in accordance with applicable law. Where the issue is our responsibility, we will not require you to bear costs that we are legally required to cover.
Please retain the product and packaging while the issue is being reviewed, unless keeping the item presents a safety concern.
6. Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds are generally submitted to the original payment method within 5–10 business days after inspection and approval, or after approval where a physical return is not required.
The time taken for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Where a refund is not approved, we will explain the reason, subject to applicable law.
7. Original Payment Method
Refunds are normally issued to the payment method used for the original transaction. If that method is no longer available, contact us so we can review the available options consistent with payment-provider requirements and applicable law.
We do not promise that a payment provider will complete its processing within our stated submission timeframe.
8. Exchanges and Replacements
If you need a replacement for a damaged or incorrect product, contact us before placing a new order. We will review the available stock and circumstances and advise whether replacement, return, or refund is appropriate.
An exchange for preference or size reasons is subject to product availability and any applicable return requirements.
9. Orders That Have Not Been Dispatched
If you wish to cancel an order before dispatch, contact us as soon as possible. Cancellation depends on the order's fulfillment status and applicable law.
If cancellation is accepted and payment has already been collected, the applicable refund will be processed through the original payment method, subject to payment-provider processing times.
10. Missing or Damaged Deliveries
If a product arrives with visible damage, missing components, or a shipping-related problem, contact us promptly and include your order number and relevant photographs.
If tracking indicates delivery but you have not received the package, notify us so that we can review the available tracking information and delivery circumstances.
A carrier's delivery scan alone does not automatically eliminate our responsibility to review a reasonable claim.
11. Statutory Rights
This policy does not limit consumer rights that cannot lawfully be excluded or restricted. Where mandatory local consumer protection law provides a longer return period or a different remedy, that law may apply.
12. Contact and Return Instructions
Brand: VELNORAM
Legal Business Name: Shenzhen Yijiu Technology Co., Ltd.
Email: service@velnoram.com
Phone: +86 187 7453 7790
Website: https://velnoram.com/
Return address: The applicable return destination will be provided by our customer support team after a return request is reviewed and approved. Our business registration address is not automatically a return warehouse.
Please retain your order confirmation and correspondence until your return or refund has been resolved.