Contact Us

Last updated: October 23, 2026

We are here to help with product questions, orders, delivery updates, returns, refunds, and other inquiries relating to VELNORAM.

Customer Support

Email: service@velnoram.com

Phone: +86 187 7453 7790

For the fastest assistance, we recommend contacting us by email and including your order number whenever your inquiry concerns an existing purchase.

What to Include in Your Message

For order-related inquiries, please provide:

  • Your order number.

  • The email address used at checkout.

  • The product name or description.

  • A clear explanation of your question or concern.

  • Relevant photographs or other supporting information, if applicable.

Please do not send full payment card numbers, passwords, or other unnecessary sensitive information by email.

Order Changes and Cancellations

If you need to change an address, correct an order detail, or request cancellation, contact us as soon as possible. Requests are subject to the order's fulfillment status and our Terms of Purchase.

Once an order has entered fulfillment or has been dispatched, changes or cancellation may no longer be possible.

Returns, Refunds, and Damaged Items

Please contact us before sending a product back. We will review your request and provide the appropriate instructions.

If an item arrives damaged, defective, incorrect, or materially different from its description, please include photographs and your order number so that we can assess the issue.

Business Information

Brand: VELNORAM

Legal Business Name: Shenzhen Yijiu Technology Co., Ltd.

Business Address: Room 602, No. 7, Fifth Alley, Guangyayuan, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.

Website: https://velnoram.com/

For privacy-related requests, please use the same email address and identify your request as a privacy inquiry.

We will make reasonable efforts to respond to customer inquiries promptly, taking into account the nature of the request, business operating schedules, and any additional information required to resolve the matter.