Shipping Policy
Last Updated: October 23, 2026
This Shipping Policy explains how orders placed through VELNORAM are processed, dispatched, tracked, and delivered.
VELNORAM is owned and operated by Shenzhen Yijiu Technology Co., Ltd.
For shipping assistance, contact service@velnoram.com.
1. Order Processing
Orders are expected to be processed within 1–3 business days after payment confirmation.
Business days exclude weekends and applicable public holidays. Processing may take longer during peak shopping periods, inventory checks, payment verification, or other circumstances requiring additional review.
Order processing time is separate from transit time. An order confirmation does not mean that the parcel has already been dispatched.
2. Estimated Delivery Time
Our proposed standard delivery estimate is 7–12 business days after dispatch.
This estimate is intended as a general planning guideline. Actual delivery times may vary depending on the destination, carrier capacity, customs procedures, weather, local delivery conditions, and other circumstances outside our direct control.
If a different delivery estimate applies to a particular product or destination, the estimate shown at checkout or in the relevant order communication should be reviewed before purchase.
Delivery dates are not guaranteed unless we expressly confirm a guaranteed delivery commitment.
3. Shipping Destinations
Available shipping destinations depend on product availability, carrier coverage, fulfillment arrangements, and the shipping address entered at checkout.
Please confirm that your address is complete and falls within the destinations accepted by the checkout system before placing an order.
We do not promise worldwide delivery to every country or territory. Orders to unsupported, restricted, or inaccessible destinations may be declined or require further review.
4. Shipping Fees
Shipping charges, if applicable, will be displayed at checkout before you submit your order.
The amount may depend on the destination, selected shipping service, order contents, and other applicable delivery factors.
Please review the final order total before completing payment. Any shipping promotion or free-shipping offer applies only when its stated conditions are satisfied.
5. Dispatch and Fulfillment
Depending on inventory availability, product location, and destination, orders may be fulfilled through our own arrangements or third-party fulfillment partners.
We do not represent that every product ships from a local warehouse or from the same country as the customer.
Where a product has a specific dispatch arrangement or additional fulfillment requirement, we will provide relevant information through the product listing or order communications where applicable.
6. Shipping Confirmation and Tracking
When an order is dispatched and tracking is available, we will send a shipping confirmation email or other appropriate notification containing the tracking details.
Please allow time for the carrier's tracking system to register the initial shipment scan. Tracking updates may not appear immediately after dispatch.
Customers should use the provided tracking information to monitor the shipment and check for delivery instructions or carrier notifications.
7. Delivery Address and Address Changes
Customers are responsible for entering a complete and accurate delivery address at checkout.
If you discover an error, contact service@velnoram.com as soon as possible and include your order number and corrected address.
We will try to assist, but an address change cannot be guaranteed after fulfillment has begun or a shipment has been transferred to a carrier. Additional costs or carrier restrictions may apply.
8. Delays and Delivery Exceptions
Delivery may be delayed by customs clearance, adverse weather, carrier disruptions, incorrect address information, peak-season volume, public holidays, or other unexpected events.
If your order has not arrived within the estimated delivery window, contact us with your order number and tracking information. We will review the available information and help identify appropriate next steps.
An estimate is not a promise of a particular arrival date, but we will not disregard a reasonable delivery inquiry solely because a parcel has been transferred to a carrier.
9. Lost, Missing, or Incorrectly Marked Deliveries
If tracking has not updated for an unusually long period, the parcel appears to be lost, or tracking states that delivery occurred but the parcel cannot be located, contact service@velnoram.com.
We may need to review the tracking record, delivery address, carrier information, and other relevant details.
We will assess the circumstances and work toward an appropriate resolution in accordance with applicable law. A tracking status alone does not automatically determine the outcome of every delivery dispute.
10. Damaged Parcels or Missing Components
If a product arrives damaged, incomplete, or visibly affected by transportation, contact us promptly with:
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Your order number.
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A description of the problem.
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Photographs of the item and relevant packaging, where available.
Please retain the affected product and packaging while the issue is being reviewed, unless doing so would create a safety concern.
We will assess the issue and provide an appropriate remedy under our Return Policy and applicable law.
11. Customs Duties and Import Taxes
Depending on the destination and applicable rules, an international shipment may be subject to customs duties, import taxes, brokerage fees, or other charges.
Unless a specific checkout or order arrangement states otherwise, such charges are not included in the displayed product price or shipping fee and may be assessed by the relevant authorities or service providers.
Customers should review the import requirements applicable to their destination before ordering. We will not describe a shipment as duty-paid unless that arrangement has actually been confirmed.
12. Incorrect or Incomplete Delivery Information
Incomplete or inaccurate addresses may result in delivery delays, failed delivery attempts, or a return to the sender.
If a shipment is returned because of an address error or another issue attributable to the recipient, we will review the circumstances with the customer before determining whether reshipment, additional shipping costs, or a refund is appropriate.
Any resolution will remain subject to applicable consumer protection law.
13. Contact Information
Brand: VELNORAM
Legal Business Name: Shenzhen Yijiu Technology Co., Ltd.
Email: service@velnoram.com
Phone: +86 187 7453 7790
Website: https://velnoram.com/
Business Address: Room 602, No. 7, Fifth Alley, Guangyayuan, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.
For order-specific assistance, please include your order number in your message.