FAQ
Last updated: October 23, 2026
Products and Shopping
1. What does VELNORAM sell?
VELNORAM offers folding tables, folding chairs, portable seating, and other practical furniture intended for flexible everyday use. Available products and their features are listed in our online store.
2. How can I find the right product?
Review the product page for dimensions, materials, design features, intended use, and other specifications. If you need clarification before ordering, contact service@velnoram.com.
3. Are product dimensions and materials the same for every item?
No. Product dimensions, materials, construction, weight limits, and care requirements may vary by model. Please refer to the specific product description rather than assuming that specifications are identical across the collection.
4. How do I know whether an item is available?
Availability is shown on the relevant product page. Inventory can change, and an item displayed online may become unavailable before an order is confirmed.
Orders and Payments
5. How do I place an order?
Select an available product, review its details, add it to your cart, and complete checkout with the requested contact, shipping, and payment information. Review the final order summary before submitting your purchase.
6. When is my order confirmed?
An order confirmation email is generally sent after a successful order submission. If you do not receive it, check your spam folder and contact us with the email address used at checkout.
7. Can I change or cancel my order?
Contact us as soon as possible. Changes and cancellations depend on whether the order has entered fulfillment or been dispatched. A request is not guaranteed until we confirm it.
8. Which payment methods can I use?
Available payment methods are displayed during checkout. Accepted methods may vary according to your location, currency, and payment eligibility.
Shipping and Delivery
9. How long does shipping take?
Our proposed standard shipping schedule is:
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Order processing: 1–3 business days after payment confirmation.
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Estimated transit: 7–12 business days after dispatch.
These are estimates, not guaranteed delivery dates. Actual delivery may vary according to the destination, carrier, customs processing, weather, and other circumstances.
10. How much does shipping cost?
Shipping charges, if applicable, are shown at checkout before you complete your purchase. Review the final order total before submitting your order.
11. Will I receive tracking information?
When tracking is available, we will provide tracking information through the shipping confirmation email or another appropriate order communication.
Carrier tracking may take time to update after dispatch.
12. What should I do if my order is delayed or appears lost?
Check the tracking information first. If there has been an unusually long period without an update or the parcel appears to be lost, contact service@velnoram.com with your order number. We will review the available shipping information and help determine the next steps.
13. What if tracking says delivered but I have not received the package?
Check your delivery location, mailbox, building reception, household members, or other designated receiving areas. If the package remains missing, contact us. We will review the available information rather than automatically rejecting your inquiry based only on the tracking status.
Returns and Refunds
14. Can I return a product?
Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy and applicable consumer rights.
15. What condition must a returned item be in?
For a change-of-mind return, the item should be unused, unassembled where reasonably possible, complete, and in its original packaging, with proof of purchase. Contact us if the product has been opened or assembled and you are unsure whether it qualifies.
These conditions do not remove any rights you may have when an item is faulty or does not conform to applicable legal requirements.
16. Who pays for return shipping?
For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless applicable law requires otherwise or we agree to another arrangement.
If an item is damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate remedy in accordance with the Return Policy and applicable law.
17. How long do refunds take?
Approved refunds are generally submitted to the original payment method within 5–10 business days after the returned item is received and inspected, or after the refund is otherwise approved where a physical return is not required.
Your bank or payment provider may need additional time to post the funds.
18. Where should I send my return?
Contact service@velnoram.com before sending anything back. Once your request is approved, we will provide the applicable return instructions and destination. Do not assume that the business registration address is a return warehouse.
Privacy and Website Use
19. How does VELNORAM use my personal information?
We use personal information as described in our Privacy Notice, including to process orders, arrange delivery, respond to inquiries, maintain website security, and meet applicable legal obligations.
20. Can I request access to or deletion of my personal information?
You may contact service@velnoram.com to request access, correction, deletion, or other action available under applicable privacy law. We may need to verify your identity before responding.
21. How do I manage cookies?
Use the website's cookie consent banner and privacy preference controls, where available, to manage non-essential cookies and tracking technologies. Some essential technologies are needed for basic shopping functions.
22. How can I contact VELNORAM?
Email service@velnoram.com or call +86 187 7453 7790. For order-related questions, include your order number whenever possible.
Need More Help?
If your question is not covered here, contact our customer support team. The Shipping Policy, Return Policy, Privacy Notice, Terms of Purchase, and Terms of Use provide additional details.
VELNORAM
Shenzhen Yijiu Technology Co., Ltd.
Room 602, No. 7, Fifth Alley, Guangyayuan, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Email: service@velnoram.com
Website: https://velnoram.com/